Refund policy

Baby DukWear Inc. Return & Refund Policy

At Baby DukWear Inc., we craft clean and safe products for children. To maintain hygiene standards, all returns are subject to the policy below.

1. Return Eligibility & Conditions
We accept return requests within 30 calendar days from the date of delivery.

To be eligible for a return, the item must be returned in strict original condition:
• Unworn, Unwashed, and Unused: Any item that has been washed, laundered, worn, stained, scented (e.g., detergent, perfume, smoke), or altered in any way will NOT be accepted and will be rejected upon inspection.
• Original Packaging & Tags: Items must be returned in their original packaging with all law tags, brand tags, and labels attached and undamaged.
• Proof of Purchase: A valid receipt or order number is required.

2. Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned or refunded:
• Items showing any signs of use, washing, wear, pet hair, or odors.
• Personalized or custom-made items.
• Final sale or clearance items.
• Gift cards.

3. Shipping Costs & Customer Responsibility
• Customer Responsibility: Unless the return is due to a proven manufacturing defect or an error made by Baby DukWear Inc., the customer is entirely responsible for all shipping costs associated with returning the item.
• Non-Refundable Shipping Charges: Original shipping fees paid at checkout are non-refundable.
• Unauthorized or Rejected Returns: If an item is shipped back to us without prior authorization, or if the returned item fails inspection (e.g., is washed, used, or damaged), the return will be rejected. The customer will be responsible for paying shipping costs to have the item mailed back to them. If return shipping fees are not paid within 30 calendar days, the item will be disposed of.

4. How to Initiate a Return
1. Contact us via our official contact form on the website  before shipping any item back. Unsolicited returns sent without prior written authorization will not be processed.
2. Once your request is evaluated, we will provide you with the official return instructions and return address in Canada.
3. Pack the item securely in its original packaging. We strongly recommend using a trackable shipping service with insurance, as Baby DukWear Inc. is not responsible for packages lost or damaged during transit back to us.

5. Inspection and Refunds
Once your return is received at our Canadian facility, it will undergo a physical quality control inspection.
• Approved Returns: If the item passes inspection (confirming it is unwashed, unworn, and in original packaging), your refund will be processed to your original payment method within 5–10 business days.
• Rejected Returns: If the item fails inspection (showing evidence of washing, wear, or damage), you will be notified via email with photographic proof, and no refund will be issued.

6. Damaged or Defective Goods
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, you must contact us within 48 hours of delivery via our official contact form on the website with clear photo or video evidence of the defect. Upon verification, we will arrange a replacement or full refund at no additional shipping cost to you.

7. Product Colors & Display
We make every effort to display the colors of our products as accurately as possible. However, actual colors may vary slightly due to differences in monitor settings, screen resolutions, and device display capabilities. A slight variation in color between the image on your device and the physical product does not constitute a defect or an incorrect item shipment. Standard return policy terms and shipping fees will apply.

8. Contact Information
If you have any questions, please contact us via our official contact form on the website.